Privacy Policy

This Privacy Policy explains how Slots Muse collects, uses and protects personal information when you access our online casino services in the United Kingdom. We are committed to keeping your information secure and handling it in a transparent way. This page describes the main categories of data we process, why we do so and the choices available to you.

Types of data we collect

Personal data

When you register an account or contact us we collect identifying information such as your name, date of birth, postal address, email address, phone number and payment details. We also record identity documents submitted for verification, where required for security or anti-fraud checks.

Technical data

We collect device and technical information including IP address, browser type, device identifiers, operating system, language preference and log data generated when you use our site or mobile services. This helps us maintain service performance and security.

Transactional data

We store details of your account activity, deposits, withdrawals, bets, game history and promotional opt-ins. Transaction records are used for account management, dispute resolution, anti-money laundering checks and to meet our legal obligations.

Use of information

We use your data to operate your account, process payments, verify identity, prevent fraud and comply with legal and regulatory requirements. We also use information to provide customer support, respond to enquiries and send service messages related to your account. With your consent we may send marketing communications, which you can opt out of at any time.

Data protection practices

Security measures

We protect personal information using appropriate technical and organisational measures, including encryption in transit, access controls and monitoring. Our systems are designed to limit access to those who need information to perform their role.

Account protection

We encourage strong passwords and offer optional security features. We monitor accounts for suspicious activity and may temporarily restrict access while we investigate to protect your funds and data.

Retention

We retain personal data only for as long as is necessary to fulfil the purposes set out in this policy, to meet legal obligations and to resolve any disputes. Where retention periods are required by law or regulation we will keep records accordingly.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure login, measure site performance and deliver relevant content. You can manage cookie settings through your browser. Further details and a cookie preference centre are available within your account settings.

User rights

You have rights in relation to your personal data including the right to access, correct, restrict processing, object to certain processing and to portability where applicable. You may also withdraw consent for marketing at any time without affecting other processing.

Access, correction and deletion

To request access to, correction of or deletion of your personal data please contact our privacy team. We will respond to valid requests in line with applicable data protection laws and may require identity verification before acting on requests.

Information sharing and third parties

We share data with payment processors, identity verification and fraud prevention providers, game and platform partners, regulatory bodies and service providers who support our operations. These parties are only given the data needed to perform their services and are bound by confidentiality and security obligations.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be communicated via the site or by email where appropriate. For privacy enquiries please contact [email protected].