Customer Support Center
Our support team is on hand to help with questions, account-related issues, verification, deposits and withdrawals, technical concerns or general feedback. You can reach us by email, phone or the in-site chat and we aim to respond quickly to routine enquiries. For bonus queries, KYC guidance or payment clarifications we will provide clear steps and estimated response times. Urgent security or account-safety matters are handled as a priority and we keep you updated at every step, with follow-up confirmation.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email responses within 24-48 hours; use chat for fastest reply) |
| General enquiries | [email protected] (product, account and billing enquiries) |
| Affiliate enquiries | [email protected] (affiliate onboarding and commission queries) |
| Phone | +44 20 3746 5829 (phone for urgent account matters; Mon-Fri 09:00-21:00) |
| Working hours | Mon-Fri, 09:00-21:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues or when documents and explanations are needed. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your username and any relevant screenshots speeds up handling and helps avoid delays in resolving your enquiry.
Send Us a Message
Response Time
Our support team aims to respond quickly to all enquiries. Most requests receive a reply within one business day. Complex issues that require account checks, third-party verification or wider investigation may take longer depending on their nature, but we’ll keep you updated at every step. For faster service, please include any relevant account details when you contact us.
Feedback
We’d love to hear from you: if you have feedback, suggestions or ideas to improve the site, please get in touch. Every message is read and reviewed by our team and helps us improve games, promotions and the overall experience. Tell us what works, what doesn’t and any features you’d like to see - your input really helps shape our service.